Sobha Nagasandra

The Problem:

Approximately, only 50% of the Unit owners paid their maintenance charges on time. There were around 40% defaulters. Communication was a hassle because multiple platforms were used and it was difficult to stay on top of important updates. Invoices were updated manually by the management and other manual processes were time-consuming and tedious.

The Implementation:

With the introduction of the Polls feature in ADDA's Communication Module, decision-making process became easier because it got everyone in the community involved. Although ADDA's Payment Gateway was in place, few of the residents would still deposit their cheques in the Association office. ADDA Team's timely assistance encouraged these residents to use Online payment which resulted in the increase of the maintenance collection.

The Result:

- Defaulters dropped from 40% to only 10%.

- Manual Intervention for Maintenance Bill generation became zero.

- Helpdesk Tracker helped to reduce the time taken for resolving the complaints by 60%.

- The community's financial Audit was successfully completed with ADDA for 3 consecutive years.