ADDA Desk
Provide a Delightful Living Experience to Your Residents
- Resolve Resident Issues Faster, Smarter, and with Full Transparency
- Track, prioritize, and resolve on time — no missed complaints, no confusion, no disputes
ADDA Desk
Provide a Delightful Living Experience to Your Residents
- Resolve Resident Issues Faster, Smarter, and with Full Transparency
- Track, prioritize, and resolve on time — no missed complaints, no confusion, no disputes
ADDA Desk
Provide a Delightful Living Experience to Your Residents
- Resolve Resident Issues Faster, Smarter, and with Full Transparency
- Track, prioritize, and resolve on time — no missed complaints, no confusion, no disputes
ADDA Desk
Provide a Delightful Living Experience to Your Residents
- Resolve Resident Issues Faster, Smarter, and with Full Transparency
- Track, prioritize, and resolve on time — no missed complaints, no confusion, no disputes
ADDA Desk
Provide a Delightful Living Experience to Your Residents
- Resolve Resident Issues Faster, Smarter, and with Full Transparency
- Track, prioritize, and resolve on time — no missed complaints, no confusion, no disputes
ADDA Desk
Provide a Delightful Living
Experience to Your Residents
- Resolve Resident Issues Faster, Smarter, and with Full Transparency
- Track, prioritize, and resolve on time — no missed complaints, no confusion, no disputes
Management Committee
Real Time Visibility into Escalations, Resolution Times, Community Staff Utlilisation and more!
Resident
Easily Submit your Requests (even by voice or in your native language), Get Real-Time Updates, Quick Resolutions.
Helpdesk Team
Enabled to quickly resolve tickets - Automatic Task Assignment, On the Go Updates and Communication.
Management Committee
Real Time Visibility into Escalations, Resolution Times, Community Staff Utlilisation and more!
Resident
Easily Submit your Requests (even by voice or in your native language), Get Real-Time Updates, Quick Resolutions.
Helpdesk Team
Enabled to quickly resolve tickets - Automatic Task Assignment, On the Go Updates and Communication.
Trusted since 2009
Trusted since 2009
Trusted since 2009
Schedule Free Demo
Schedule Free Demo
"Saved more than 40% of Staff's time and efforts, enabling them to focus on strategic initiatives that enhance community living."
- Prestige Shantiniketan, Bangalore (3,000+ Apartments)
"Saved more than 40% of Staff's time and efforts, enabling them to focus on strategic initiatives that enhance community living."
- Prestige Shantiniketan, Bangalore (3,000+ Apartments)
"Saved more than 40% of Staff's time and efforts, enabling them to focus on strategic initiatives that enhance community living."
- Prestige Shantiniketan, Bangalore (3,000+ Apartments)
Why Easy-to-Use Helpdesk Matters in Residential Communities
Resident Delight
Quick, Accurate resolutions
Complete Visibility
Turnaround times, Escalations & More..
Clear Accountability
Each request logged, tracked, and closed
Agility on the Go
Ability to respond anytime, anywhere
Why Easy-to-Use Helpdesk Matters in Residential Communities
Resident Delight
Quick, Accurate resolutions
Complete Visibility
Turnaround times,, Escalations & More..
Clear Accountability
Each request logged, tracked, and closed
Agility on the Go
Ability to
respond anytime, anywhere
Meet
ADDA Desk
Privacy-conscious, Helpdesk module designed for modern Residential Communities
✅ Residents Raise Requests easily via Clutter Free App.
✅ Tickets Auto-Route to the right staff category.
✅ Real-time updates keep Residents Informed.
✅ Two-way Communication Avoids Confusion.
✅ Feedback Ratings Capture Resident Satisfaction.
Meet
ADDA Desk
The Community Helpdesk That Just Works
ADDA Desk is a privacy-conscious, Helpdesk module designed for modern Residential Communities
✅ Residents Raise Requests easily via Clutter Free App.
✅ Tickets Auto-Route to the right staff category.
✅ Real-time updates keep Residents informed.
✅ Two-way Communication Avoids Confusion.
✅ Feedback Ratings capture Resident Satisfaction.
Meet
ADDA Desk
The Community Helpdesk That Just Works
Privacy-conscious, Helpdesk module designed for modern Residential Communities
✅ Residents Raise Requests easily via Clutter Free App.
✅ Tickets Auto-Route to the right staff category.
✅ Real-time updates keep Residents informed.
✅ Two-way Communication Avoids Confusion.
✅ Feedback Ratings capture Resident Satisfaction.
Voice AI Enabled Helpdesk
Make Helpdesk Request creation effortless with voice and native language support
- Raise tickets by speaking in any language.
- Auto-translation ensures admins understand clearly.
- Ideal for seniors, multilingual, or less tech-savvy users.
- Increases adoption and reduces typing effort.
Voice AI Helpdesk
Make Helpdesk Request creation effortless with voice and native language support
- Raise tickets by speaking in any language.
- Auto-translation ensures admins understand clearly.
- Ideal for seniors, multilingual, or less tech-savvy users.
- Increases adoption and reduces typing effort.
Voice AI Helpdesk
Make Helpdesk Request creation effortless with voice and native language support
- Raise tickets by speaking in any language.
- Auto-translation ensures admins understand clearly.
- Ideal for seniors, multilingual, or less tech-savvy users.
- Increases adoption and reduces typing effort.
Service Catalog with Payments
Provide In-unit services transparently, with easy booking and payments
- Publish available services with fixed charges.
- Residents book and pay directly inside the app.
Preferred Service Slot
Reduce wasted visits by aligning service times with resident availability.
- Residents specify availability while raising requests.
- Staff plan visits accordingly.
Service Catalog with Payments
Provide In-unit services transparently, with easy booking and payments
- Publish available services with fixed charges.
- Residents book and pay directly inside the app.
Preferred Service Slot
Reduce wasted visits by aligning service times with resident availability.
- Residents specify availability while raising requests.
- Staff plan visits accordingly.
Service Catalog with Payments
Provide In-unit services transparently, with easy booking and payments
- Publish available services with fixed charges.
- Residents book and pay directly inside the app.
Preferred Service Slot
Reduce wasted visits by aligning service times with resident availability.
- Residents specify availability while raising requests.
- Staff plan visits accordingly.
Smart Vendor Access
Empower vendors to update tickets securely, without exposing resident data.
- Vendors see only their assigned tickets.
- Update status, add notes, and upload photos via the Community Manager App.
- Prevents bypassing process or direct resident contact.
- Builds privacy, accountability, and professionalism
Smart Vendor Access
Empower vendors to update tickets securely, without exposing resident data.
- Vendors see only their assigned tickets.
- Update status, add notes, and upload photos via the Community Manager App.
- Prevents bypassing process or direct resident contact.
- Builds privacy, accountability, and professionalism
Smart Vendor Access
Empower vendors to update tickets securely, without exposing resident data.
- Vendors see only their assigned tickets.
- Update status, add notes, and upload photos via the Community Manager App.
- Prevents bypassing process or direct resident contact.
- Builds privacy, accountability, and professionalism
"AI-enabled Helpdesk, automated escalations have reduced complaint related calls to zero and cut resolution times by 40%."
- Embassy Developers, Bangalore (40+ Properties in Bangalore, Mumbai)
"AI-enabled Helpdesk, automated escalations have reduced complaint related calls to zero and cut resolution times by 40%."
- Embassy Developers, Bangalore (40+ Properties in Bangalore, Mumbai)
"AI-enabled Helpdesk, automated escalations have reduced complaint related calls to zero and cut resolution times by 40%."
- Embassy Developers, Bangalore (40+ Properties in Bangalore, Mumbai)
Community Staff Access Controls
Keep operations streamlined with controlled visibility for staff.
- Category-based access limits tickets to relevant teams.
- Block or Building wise access ensures staff handle only their assigned towers/blocks
Smart Escalations
Ensure no request is left unresolved with automated, priority-based escalation.
- Flexible setup—by hours or days.
- Priority-based rules (Emergency/Normal, etc.): emergencies escalate faster.
Community Staff Access Controls
Keep operations streamlined with controlled visibility for staff.
- Category-based access limits tickets to relevant teams.
- Block or Building wise access ensures staff handle only their assigned towers/blocks
Smart Escalations
Ensure no request is left unresolved with automated, priority-based escalation.
- Flexible setup—by hours or days.
- Priority-based rules (Emergency/Normal, etc.): emergencies escalate faster.
Community Staff Access Controls
Keep operations streamlined with controlled visibility for staff.
- Category-based access limits tickets to relevant teams.
- Block or Building wise access ensures staff handle only their assigned towers/blocks
Smart Escalations
Ensure no request is left unresolved with automated, priority-based escalation.
- Flexible setup—by hours or days.
- Priority-based rules (Emergency/Normal, etc.): emergencies escalate faster.
Community Manager App – Helpdesk On the Go
Manage and monitor tickets anytime, anywhere, with full mobility.
- Admins and vendors update tickets directly from mobile.
- Photos and notes captured instantly on-site.
- Escalated tickets reach managers in real time.
- Facility managers & MCs track live metrics on the go
"ADDA Desk helped a lot. It has become the starting point for office staff and various contractors working with us."
- Serene County, Hyderabad (1040 Apartments & Villas)
"ADDA Desk helped a lot. It has become the starting point for office staff and various contractors working with us."
- Serene County, Hyderabad (1040 Apartments & Villas)
"ADDA Desk helped a lot. It has become the starting point for office staff and various contractors working with us."
- Serene County, Hyderabad (1040 Apartments & Villas)
Community Manager App – Helpdesk On the Go
Manage and monitor tickets anytime, anywhere, with full mobility.
- Admins and vendors update tickets directly from mobile.
- Photos and notes captured instantly on-site.
- Escalated tickets reach managers in real time.
- Facility managers & MCs track live metrics on the go
Community Manager App –
Helpdesk On the Go
Manage and monitor tickets anytime, anywhere, with full mobility.
- Admins and vendors update tickets directly from mobile.
- Photos and notes captured instantly on-site.
- Escalated tickets reach managers in real time.
- Facility managers & MCs track live metrics on the go
DLP (Defect Liability Period) Tracking
Simplify liability management and avoid disputes during the defect period.
- Tracks unit handover dates and DLP expiry.
- Auto-alerts when liability ends.
- Defines clear boundaries of responsibility.
DLP (Defect Liability Period) Tracking
Simplify liability management and avoid disputes during the defect period.
- Tracks unit handover dates and DLP expiry.
- Auto-alerts when liability ends.
- Defines clear boundaries of responsibility.
DLP (Defect Liability Period) Tracking
Simplify liability management and avoid disputes during the defect period.
- Tracks unit handover dates and DLP expiry.
- Auto-alerts when liability ends.
- Defines clear boundaries of responsibility.
Admin-Side Internal Communication
Keep all ticket-related discussions in one place for traceability and faster resolutions.
Eliminates scattered WhatsApp discussions.
- Add notes, tag teammates, and keep context inside the Helpdesk
- New team members can quickly catch up from ticket history
Advanced Reports & Analytics
Gain data-driven insights to improve service efficiency and staff performance.
- Category-wise reports (Plumbing, Electrical, Waste) show recurring issues.
- Staff utilisation reports reveal workload balance.
- Turnaround time metrics track SLA compliance.
- Resident satisfaction reports measure service quality.
Admin-Side Internal Communication
Keep all ticket-related discussions in one place for traceability and faster resolutions.
Eliminates scattered WhatsApp discussions.
- Add notes, tag teammates, and keep context inside the Helpdesk
- New team members can quickly catch up from ticket history
Advanced Reports & Analytics
Gain data-driven insights to improve service efficiency and staff performance.
- Category-wise reports (Plumbing, Electrical, Waste) show recurring issues.
- Staff utilisation reports reveal workload balance.
- Turnaround time metrics track SLA compliance.
- Resident satisfaction reports measure service quality.
Admin-Side Internal Communication
Keep all ticket-related discussions in one place for traceability and faster resolutions.
Eliminates scattered WhatsApp discussions.
- Add notes, tag teammates, and keep context inside the Helpdesk
- New team members can quickly catch up from ticket history
Advanced Reports & Analytics
Gain data-driven insights to improve service efficiency and staff performance.
- Category-wise reports (Plumbing, Electrical, Waste) show recurring issues.
- Staff utilisation reports reveal workload balance.
- Turnaround time metrics track SLA compliance.
- Resident satisfaction reports measure service quality.
ADDA Community Manager App: Community Management on the Go!
- Real-time Service Request Management
- Manage Member Details
- Send Reminders to Defaulters on the Go
- Raise and Approve Purchase Requests
- Create Meetings, Send out invites, Take notes
- Send out Announcements & More...
Let's Talk
Connect with Us:
For Product Support: support@adda.io
For Sales Queries: sales@adda.io
ADDA.io
3Five8 Technologies Pvt. Ltd.
91 Springboard Business Hub, Whitefield,
Bengaluru, Karnataka - 560048
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